If you book via our website (direct booking), we guarantee you the best price. Should you find an equivalent offer at a cheaper rate on another website 24 hours after booking your overnight stay via www.hotelfelix.ch and inform us at least 48 hours before arrival, we will confirm the lower rate minus a 10% discount on the room rate.
Please note that price differences due to different exchange rates or currency fluctuations cannot be considered. We reject claims where the price difference is less than CHF 10.00.
Please submit your claim by email to email@example.com if your reservation fulfils all criteria. To check your request, we need the booking number and date of arrival as well as all details of the comparison rate such as link to the website and screenshot.
Hotel Felix reserves the right to change this “Best Price Guarantee” and the associated conditions at any time. We also reserve the sole right to determine whether a price qualifies as a comparison rate or a claim fulfils the conditions listed here.
The legal right to the Best Price Guarantee is excluded.
Version as of 6 July 2021